Shipping & Return

A Cancellation of your order depends on timeframe by its delivery method

Shipping

Cancel within 2 hours of placing the order

Store Pickup

Cancel before notification is sent that order is ready for pickup

Backorder

Special Orders

Cancel any time while order is still on pending process

Cancel any time while order is still on pending process, but we do not refund initial security deposit.

You can cancel your order follow steps

Cancel my order by Shipping delivery option. (within 2 hours after finished order)

  • Sign in to your account.
  • Go under the Dashboard > my order menu and select your order #
  • Under order detail table, you can figured out order cancel link.
  • Click on the order number and select the items you’d like to cancel.

Except shipping delivery option, you should be notice us by email or contact us.

Shipping Policy

We process and ship orders from Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days of purchase, unless otherwise noted. Processing time for back-order and special order may take longer, details of which can be found your order detail note and your email. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.

We do not guarantee that all the requested items are in stock. The store credit will be issued to customer’s account with any out of stock items or adjustment of shipping fee. Shipping is done by either USPS, UPS or FedEx.

Shipping Information

Location

Cost

Delivery time

US domestic Flat rate

$6.99

2-5 business day

US domestic Expedited

$23.00

overnight

US domestic Expedited

$15.00

2nd day

US domestic Expedited

$13.00

3rd day

US domestic spend over $39

Free

2-5 business day

Canada & UK Flat rate

$15.00

5-7 business day

International

vary

Ask before order

Expedited shipping exceptions

We only offer expedited shipping within the continental United States. We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses.

We are accepting store pick-up option. You should be pick-up within 20 days after finish your order processing. If you want to change delivery option to shipping, just let us know using contact us request. We will help you to find best way for you.

We do not have any responsibility failing to pick-up within pick-up time allowance.

We have 15 days return policy after you have received merchandise. All return & refund request should be claimed within 15 days.All returned items should be unused, unworn, and original like new condition with attached tag and package.

Non-returnable items only request return about damaged during transit.
Non-returnable categories

  • final sales item – Marked as Final Sale or price ending with .98 or .99
  • Special occasion tiara & crown
  • Bridal Gloves
  • Bridal Veils

Except for damaged merchandise return, we will issue refund after deduct return shipping fee.

Refund method

Partial return

Refund issued by Fashion Fantasia Store credit

Whole return – Damaged items

Refund issued by original payment

Whole return – Changed mind

Refund issued by Fashion Fantasia Store credit

Please check payment refund time frames on the left too.

Return restrictions

  • we do not accept returns for items shipped internationally.
  • original shipping fees are non-refundable and return shipping costs are the customer’s responsibility

Q How to request return?

A To start return process, You have to request return in the your order list in the Dash Board. It will activated within 15 days after delivered. 

Damaged items – Send detail damage information including picture. It will help us quick determined. After review, we will send prepaid UPSP return label.
Changed mind – 

Q Received damaged items but want to keep it.

A If you have received damaged item, which can be fixable or you want to keep it, simply contact us. We will give affordable discount. It will be paid by our point system. You can use it next order.

 

 

When you place an order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.

If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated time frames for common payment refund.

Payment Type

Time Required

Debit or check cards

24-72 hours

Visa or MasterCard

6 days

Discover

9 days

American Express

6 days

Best Buy Credit Card

5 days

Diners Card

9 days

JCB

9 days